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We’ve made gifting simple, but questions still come up.
Whether you’re choosing a gift box or trying to redeem one, we’ve covered the most common questions below. You’ll find help with everything from delivery and exchanges, to bookings and refunds.
Still not sure? You can always get in touch. Our team is quick to respond and happy to talk things through, whatever you need.
An experience day voucher from Gift Experience Days is a digital gift that gives the recipient access to a curated selection of activities within a themed gift box. Rather than being locked into one specific experience chosen by the buyer, the recipient redeems their unique code online and selects the activity they'd enjoy most from the options available in their box. Boxes are available from £49 to £299 and cover a wide range of categories including driving days, spa breaks, flying experiences, food and drink events, creative workshops, and UK short breaks.
Gift experience boxes work for almost anyone. For personal occasions, they suit partners, friends, parents, grandparents, colleagues, teens, and families, and they're available in recipient-specific versions across all major gift occasions including birthdays, anniversaries, Christmas, Valentine's Day, graduation, retirement, and leaving gifts. For businesses, they're well suited to staff recognition, long service awards, client gifting, and seasonal incentive programmes. If you're unsure which box suits your recipient, browsing by occasion or recipient type at giftexperiencedays.com is the quickest way to find the right match.
No. All Gift Experience Days gift boxes are delivered digitally by email, there is no physical product to post, collect, or wrap. Once your purchase is complete, the voucher arrives in your inbox instantly, ready to forward to the recipient or hold onto until the right moment. This also means there's no risk of a gift arriving late, making experience boxes a reliable option for last-minute gifting.
Yes. During checkout you can choose to have the digital voucher emailed directly to the recipient at a time of your choosing, or sent to your own email address so you can forward it yourself. If you want to hand it over in person, you can print the voucher from your email. The recipient's copy never shows the price paid, so there's no awkwardness regardless of how you choose to send it.
Yes. Gift Experience Days offers experience boxes themed by occasion, recipient type, and price tier. Occasion-based options include birthday gifts, Christmas gifts, anniversary gifts, Valentine's Day, Mother's Day, Father's Day, Easter, graduation, retirement, leaving gifts, new job gifts, and thank-you gifts. Recipient-based options cover him, her, couples, families, friends, mum, dad, teens, grandparents, colleagues, teachers, new parents, seniors, and corporate recipients. All boxes are available at four price points: £49, £99, £199, and £299.
Browse giftexperiencedays.com by occasion, recipient, gift type, or price to find the right box. Once you've chosen your box, select your price tier, add a personalised message if you'd like one, and complete your purchase online. Payment is processed securely and your digital voucher is emailed to you immediately after confirmation. The whole process typically takes around five minutes.
You'll receive a digital gift voucher by email as soon as your payment is confirmed. The voucher contains the recipient's unique redemption code, your personalised message, and instructions on how to redeem. You can forward it to the recipient immediately, schedule it to arrive on a specific date, or print it out to give in person. The price you paid is never displayed on the recipient's voucher.
Yes. During checkout you can add a personal message which will appear on the recipient's voucher alongside their gift. The price paid is never shown at any point on the recipient-facing voucher, so your message is the only personal element they see. For corporate orders, company logos and custom branding can also be applied to the digital gift template, contact the team to arrange this for bulk orders.
Your voucher is delivered by email the moment your payment is confirmed, there is no processing delay. If you don't receive it within a few minutes of purchase, check your spam or junk folder before contacting support. Once received, you can send it to the recipient immediately or hold onto it and forward it whenever the time is right.
That's exactly what gift experience boxes are designed for. Rather than picking one specific activity on the recipient's behalf, you choose a box that suits your budget and let them select from the range of experiences it contains. Boxes are curated by recipient type and price tier, so the options inside are already filtered to suit the kind of person you're buying for. The recipient browses the full selection in their box and chooses the experience they want, removing the guesswork entirely.
The recipient enters their unique code at the redemption site to unlock their gift box. Once inside, they can browse the full range of experiences available to them, select the one they want, and follow the booking process for that specific activity. They'll choose their preferred date, time, and location directly with the experience provider. Full redemption instructions are included with every voucher, and the Gift Experience Days support team is available to help if needed.
This depends on the individual experience provider's terms. Some providers allow date changes subject to availability; others have fixed or non-changeable bookings. If the recipient needs to change a confirmed booking, they should contact the Gift Experience Days support team as early as possible, we'll liaise with the provider on their behalf and confirm what options are available. Contact us by phone on +44 (0) 203 805 5540 or at hello@giftexperiencedays.com.
Yes, within the same box. If the recipient decides they'd prefer a different activity, they can select an alternative from the other experiences available in their gift box, provided it hasn't already been booked. They cannot exchange their voucher for an experience from a different box or at a different price point. If they need help switching their selection before booking, the support team can assist.
Yes. The Gift Experience Days customer service team is available by phone on +44 (0) 203 805 5540 and by email at hello@giftexperiencedays.com. We can help with questions about what's included in a specific box, guidance on how to redeem, assistance with booking changes, and any other queries before or after the experience is booked.
Once the booking is confirmed, the recipient will receive a confirmation email from the experience provider with the booking details, date, time, and location. We recommend keeping this confirmation safe in case it's needed on the day. If the provider offers a reminder closer to the date, the recipient will receive that directly. For any questions after booking, the support team remains available to help.
Yes, provided the voucher has not been activated. If you change your mind after purchase, you can request a refund within 14 days of the purchase date, in line with your statutory rights under the Consumer Contracts Regulations. Once the voucher has been activated, meaning the recipient has used the code to access and browse their gift box, it is no longer eligible for a refund. To request a refund, contact the team at hello@giftexperiencedays.com or call +44 (0) 203 805 5540.
A voucher is considered activated once the recipient's unique code has been entered and used to access the gift box and browse the experiences inside. At that point, the recipient has begun the redemption process and the voucher is no longer refundable. If you want to return a gift and the voucher has not yet been sent to or used by the recipient, contact us as soon as possible and we can confirm whether a refund is still available.
All Gift Experience Days vouchers are valid for 24 months from the date of purchase, giving the recipient two full years to browse, choose, and book their experience. The expiry date is clearly shown on the voucher so the recipient always knows how long they have. Twenty-four months is twice as long as many other experience gift providers, making it a practical choice for recipients whose schedules are unpredictable or who like to plan ahead.
If the voucher is approaching its expiry date, the recipient can contact the Gift Experience Days team before it expires to arrange an extension for a small fee. If the voucher has already expired, reactivation may also be possible for a small charge,. contact the team to discuss options. We recommend getting in touch as early as possible rather than waiting until after expiry, as extension options are more straightforward when requested in advance.
Cancellation terms depend on the individual experience provider's policy, which varies by activity type and supplier. Some bookings can be cancelled and rebooked for a different date; others are non-refundable once confirmed. If the recipient needs to cancel, they should contact the Gift Experience Days team as soon as possible and we'll confirm what options are available with the relevant provider. Contact us at hello@giftexperiencedays.com or on +44 (0) 203 805 5540.
If an experience provider cancels a confirmed booking, the recipient can typically rebook for an alternative date with the same provider, subject to availability. If rebooking is not possible, the recipient should contact Gift Experience Days and we will work with them to identify a suitable alternative experience within their gift box. Provider cancellations that are outside the recipient's control will not result in the voucher value being lost.
Yes. Gift Experience Days provides digital experience gift boxes for a wide range of business gifting needs, including staff recognition schemes, long service awards, leaving and retirement gifts, Christmas gifting, client thank-you gifts, sales incentives, and channel partner rewards. Orders can be placed individually or in bulk, with no minimum order quantity. For larger programmes or bespoke requirements, the corporate team can be contacted directly via the corporate page at giftexperiencedays.com/corporate-sales.
Yes. Every corporate voucher can include a personalised message. For larger or bulk orders, company logo and branding can also be applied to the digital gift template at no additional charge and without requiring any design work from your side. Each recipient receives an individually personalised voucher, and the price paid is never displayed on the recipient-facing version. Contact the team to discuss branding requirements for your order.
Yes. Gift Experience Days works with businesses of all sizes on bulk orders, from small team gifts to large-scale employee reward programmes. All vouchers are delivered digitally, so there's no physical logistics to manage, we can issue them to you in batches to send at your own pace, or send them directly to individual recipients on your behalf. We'll work to your timelines and budget. Contact the corporate team at giftexperiencedays.com/corporate-sales to discuss your requirements.
Gift Experience Days supports a broad range of corporate gifting use cases: Christmas gifting, long service and work anniversary rewards, leaving gifts, retirement gifts, employee of the month recognition, sales target incentives, channel partner rewards, new starter gifts, and team building experiences. For businesses running prize-based promotional campaigns, the sister company Prize Professionals provides end-to-end prize fulfilment and campaign management. Each gift box includes a themed selection of experience options, so recipients can choose something personally meaningful rather than receiving a generic reward.
Yes. Digital experience gift vouchers are particularly well suited to staff gifting because they're instant to issue, simple to personalise at scale, and genuinely valued by recipients. Unlike cash bonuses or generic gift cards, experience gifts give employees something to look forward to, a day or activity outside of work that creates a lasting memory. They're also straightforward to manage across a large team, with no physical fulfilment required and no platform subscription needed for standard orders.
